eboundhost.com

Hosting the world one click at a time

Help Center

Q: Why am I getting spam?
We never sell your information so they did not get your email address from us. Spammers use robots to scour web pages harvesting email addresses. So if you have posted on a newsgroup, bulletin board, or signed a guestbook, they could have found you that way. They also scour domain name registration (WHOIS) records, harvesting the email addresses of Administrative, Technical and Billing contacts for domains so they could have found your email address that way too. Often they just guess at email addresses too.

Once they have your email address, they'll most likely put your address along with thousands of others in the "Bcc" field of a mail where you cannot see them when you are looking at the email in your inbox. They also usually use a fake "To" and "From" address in those fields. If the fake address they use for that purpose happens to belong to someone, it usually results in a denial of service attack against the innocent person listed there, as tons of complaints and bounced mails begin flooding in to him or her.

Sometimes they also lookup the DNS "MX" (mail exchange) record of your domain name (which must be publicly available in order for the internet to work), and use it to determine your domain's mailserver. Then they put your harvested email address in the "Bcc" recipient list of a SPAM or something similar in the "from" or "to" field. That falsely misleads people into thinking that eBoundHost is involved in the SPAM or has sold your information. We assure you, we haven't.

Spammers are hard to stomp out. If you filter one mail relay where it is coming from, they just pick up and move to another. If you filter key words in their spams, they change them. If you are too aggressive trying to keep out spam, you may end up disabling yourself from receiving legitimate mail. This problem not only affects you, but us and everyone else using the internet.

What Can You Do to Stop SPAM 1. Avoid posting your real email address on websites, newsgroups, etc. If you do post publicly and want people to be able to contact you by email, you can post your email as myselfABC@domain.com and then include a note in your post to "take out the ABC to email me." 2. Be careful about who you give your email address to and what you signup for with your email address. Giving your email address to the wrong website or company could result in it being sold in bulk to spammers.

3. If you receive some SPAM you can feed it to Spamcop which will tell you where it really came from and notify the admins there that they are being used to relay spam.
FREQUENTLY ASKED QUESTIONS
1) Able to receive but cannot send.
2) Can I check my mail through Outlook and Outlook Express?
3) Can I do mass emailings through my ISP that advertises my website?
4) How do I access my web based e-mail?
5) How much storage am I allowed per mail account?
6) I get "relaying denied" when trying to send email from my computer.
7) Is "spamming" permitted through my account?
8) Mail Error: rcpthosts, Error 533
9) Mail Error: rcpthosts, Error 553
10) Too much SPAM!
11) What are my incoming and outgoing mail servers?
12) Why am I getting spam?

ONLINE MANUALS

CONTACT SUPPORT
Name:
Email:
Telephone:
Website:
Problem Description:
(650 char limit)

© 2000-2008 EBOUNDHOST. ALL RIGHTS RESERVED.