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Q: I can login with FTP but I can't see anything and then after a while it times out.
To fix this problem generally caused by being behind a firewall, find the setting in your FTP program for "Passive Mode" or "PASV Mode" and turn it on.

Also, be sure that the hostname that you are connecting to is: ftp.yourdomain.com
FREQUENTLY ASKED QUESTIONS
1) Every time I upload a file with FTP, it has 0 bytes on the server.

2) I can login with FTP but I can't see anything and then after a while it times out.

3) I cannot upload files with my Mac Finder.

4) In FTP, where do I upload the html files?

5) WS_FTP does not show me hidden files that begin with a '.' period.

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